Improved results, happier clients and a better motivated team
TECHNICAL TEAM LEADER
This technical team leader is getting much better results simply by listening to clients more attentively and asking them a lot more questions than he did before his Collaboration Lab programme. The clients still need to make their own decisions but the consultant now feels able to guide them without forcing them down a particular route. This has meant clients better understand what they’re asking for, the consultant better understands what they want and what they decide upon is actually doable. Ultimately clients feel they’re getting a much better service than they were previously and the consultant and his team are highly motivated to keep things that way.