Focusing on high value activity

PRACTICE LEADER

When leaders learn to focus on what adds most value in achieving business goals, they focus others around them too. That’s what happened when the leader of an overseas consulting practice in a rapidly growing market came to us. As part of a global company, his practice of 350 people had been set very challenging growth targets, and he wanted to free himself up to focus on strategy and empower his management team to take ownership of the operational side. His team was already working flat out, just not always on the right things, and there were too many problems and distractions throwing them off course.

Through his Leading Form the Middle programme we focused on helping him learn on the job how to grow the capability of his management team, enabling them to take the lead on operational issues. First steps included extending his delegation skills and how to pass important tasks onto the right people, at the right time and in the right way. As the programme coincided with the performance review cycle, we also worked on developing his coaching and feedback skills. We planned sessions with his people before he undertook them in the field, meaning the results he got were better and faster. In addition, by paying attention to how he extended his own capability he was able to pass what he learned on to his team, helping to grow the company’s next generation of talent.

We helped the practice leader learn how to engage his management team in creating a compelling vision for the practice, which was closely aligned with the direction of the organisation. He led his team through this process and then tasked each manager with repeating the process with their own team, thereby engaging more people in the new direction. As a result, team members got clear on how the practice aligned with the company globally, and what they needed to do individually to achieve practice goals. In the year of his programme the practice had its best year ever, is now highly focused and continues to exceed targets.